Guest Experience 

Welcome to the Guest Experience Resource Page. We hope this page is a benefit to you as you serve on this incredible team.
Remember, Guest Experience exists to execute functional tasks. Tasks that create an intentional environment of excellence where people feel welcomed, honored, and loved. While also limiting any distraction or excuse that would prevent individuals from participating in service and hearing the Gospel Message.

Please use the buttons below to get to your campus specific resources. 
Mullica Hill
Vineland

Mullica Hill

ONBOARDING GUIDE

HOST

Host exists to find individuals and families a seat in the Main Auditorium while also creating a welcoming and distraction free environment where people encounter a friendly face, clear direction, and a helping hand.
Host Playbook

Connections

Connections exists to open doors for individuals as they enter the church building, in a way that is welcoming, displays honor, and a high level of care.


Connections Playbook

Hospitality

Hospitality exists to provide a hot cup of coffee to anyone who would like it while also providing a warm, welcoming, and comforting environment, where our guests feel seen and valued.

Hospitality Playbook

refresh

Refresh exists to make sure our facility is clean and presentable for our guests, in a discrete, thorough and excellent manner across all every Sunday Service.

Refresh Playbook

first impression

First impressions exists to create order in the parking lot, get people parked and into the building as quickly and smoothly as possible, and to be a welcoming presence in the parking lot.
First Impressions Playbook

Vineland

ONBOARDING GUIDE

Connections

Connections exists to open doors for individuals as they enter the church building, in a way that is welcoming, displays honor, and a high level of care.


Connections Playbook

Hospitality

Hospitality exists to provide a hot cup of coffee to anyone who would like it while also providing a warm, welcoming, and comforting environment, where our guests feel seen and valued.

Hospitality Playbook

first impression

HOST

First impressions exists to create order in the parking lot, get people parked and into the building as quickly and smoothly as possible, and to be a welcoming presence in the parking lot.
Host exists to find individuals and families a seat in the Main Auditorium while also creating a welcoming and distraction free environment where people encounter a friendly face, clear direction, and a helping hand.
First Impressions Playbook
Host Playbook